Departments

FAQs

Customer Service

Smarty Had A Party takes your party very seriously!

Our customer service hours are Monday through Thursday, 8:00 AM - 11:00 PM Eastern Time and Friday 8:00 AM - 7:00 PM Eastern Time. If there is anything we can do to enhance your shopping experience, please contact us by e-mail at info@smartyhadaparty.com or call (314) 431-5400 during business hours.

Please feel free to drop us a line to share your thoughts on the site. All comments are welcomed!

Need to make a return? Please click here for return information

How to check on an order:

Click on Your Account, located in the upper left hand corner of your screen. There you can view your orders, update your billing or shipping address, or change your password.

 

 
 What shipping carriers are used?

Smarty ships most packages via FedEx Ground or FedEx Express.

How are shipping charges calculated?

Shipping charges are based on the weight of your order, the shipping method selected and the distance traveled. If your order totals $275.00 or more, ground shipping for most items delivered within the 48 contiguous states is free.

When will my order arrive?

Smarty offers ground shipping and three express methods. See below for an express shipping delivery schedule.

 
Ground Shipping:
  • For ground shipping, please allow 7 to 10 calendar days for delivery. If you need your order sooner, please choose one of the express options.

Express Shipping:

  • Express orders are shipped the next business day AFTER an order is placed.
  • Expect express shipments by the very end of the specified day.
  • Urgent Priority Express shipping with morning delivery is available by phone only. Please inquire at 314/431-5400.

Shipping methods and arrival days for EXPRESS shipping:


Orders Standard Overnight 2nd Day Express Saver
Placed Saturday Arrive Tue. Eve. Arrive Wed. Eve. Arrive Thu. Eve.
Placed Sunday Arrive Tue. Eve. Arrive Wed. Eve. Arrive Thu. Eve.
Placed Monday Arrive Wed. Eve. Arrive Thurs. Eve. Arrive Fri. Eve.
Placed Tuesday Arrive Thurs. Eve. Arrive Fri. Eve. Arrive Mon. Eve.
Placed Wednesday Arrive Fri. Eve. Arrive Mon. Eve. Arrive Tues. Eve.
Placed Thursday Arrive Mon. Eve. Arrive Tues. Eve. Arrive Wed. Eve.
Placed Friday Arrive Tues. Eve. Arrive Wed. Eve. Arrive Thurs. Eve.

Orders to Alaska, Hawaii and rural domestic addresses require one additional business day for delivery.

Please note that FedEx does not guarantee against weather related delays. Make sure you give yourself an extra day to allow for weather issues.

What if an item is not in stock?

Smarty values the importance of your approaching event. We take extensive pains to ensure that all items featured on our site are in stock at all times and ready to ship. Occasionally, demand may exceed supply or a manufacturer delay may occur. In those situations, we make every effort to contact you via email or phone. Please make sure the contact information you provide is both accurate and the best way to reach you.

What if something is wrong with my order?

Smarty takes your party very seriously! As such, great effort is made to ensure your order is packed safely and accurately. If you feel there is a problem with the order you received, you must report it within 3 days of delivery. Please be sure to adhere to this reporting policy, as we unfortunately cannot investigate a delayed report. In case of damage, all merchandise, boxes and packaging materials must be preserved in their condition of arrival for proper inspection. Digital photos will be required to make a claim.

Can I return my items?

Please read our return policy.

Why do I have to provide my email address?

Your email address is necessary to identify you and communicate with you about the processing of your order.

Do you give out my email address to other companies?

No. We do not sell, rent or otherwise disclose your email address to any company. We may contact you with special offers and discounts. Of course, you may opt out of these promotional emails by updating your preferences within any promotional email you receive. For a complete overview of our privacy practices, please visit our privacy policy.

How can I receive coupons and information on promotions?

You can get the latest from Smarty, including coupons and information on coming promotions by signing up for our emails.