Return Policy

Smarty wants you to be satisfied! If you need to return something, here is what you need to know:

• All returned merchandise is subject to a 15% restocking fee.

• All returns require a return authorization (RA) number, prominently placed on the outside of the box.
  

• RA numbers are valid for 2 weeks only.

• Items purchased as a full case must be returned as a full case. We do not give partial refunds for case purchases.

• Serving accessories are not returnable.

• Only unopened merchandise is accepted for a refund.

• Shipping charges are not refundable.

• Return shipping fees are the customer's responsibility.

• Customers who receive free shipping will be charged the shipping fee if all or part of the order is returned for refund.

• Returns must be packaged carefully to survive the trip. Returns arriving in damaged condition will not receive a refund.

• All returns must be received within 30 days of purchase to qualify for a refund.

To request an RA number, please click here

We regret that we do not provide exchange transactions. Replacements for returned merchandise must be ordered separately.