Departments

We’re here for and because of you. We’d like you to know

what doesn't qualify for a refund:

  • Return costs
  • Shipping charges
  • Serving accessories
  • Opened product packages
  • Orders older than 6 months
  • Partial returns of case purchases
  • Boxes missing RMA* on the outside
  • Items arriving damaged (insurance recommended)

Free Shipping Purchases

Smarty pays ground shipping to 48 contiguous states on orders over $275. If returns drop the total below $275, that freight cost is deducted from the refund (it's only fair, so we know you'll understand).

* Return Merchandise Authorization

Continue for RMA »

We live for your satisfaction. We want to make sure you…

… Don’t Lose Out!

  1. To qualify for refund
  2. Pack box with great care.
  3. Use paper padding or protective cushion.
  4. Place Smarty RMA number on outside of box.
  5. Print copy of RMA and enclose inside the box.
  6. Obtain proof-of delivery service.

To obtain RMA number, complete form below

Credit card or PayPal account refunded within 14 days of receiving qualifying return. Your bank may take up to 30 day to refund your account. Exchanges are not offered; please order additional items separately.

Send To
Smarty™ Returns
2360 Chaffee Drive
St. Louis, MO 63146

Name
Email Address
Order Number
Items Being Returned:
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Reason For Return: