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FAQs
Customer Service
Smarty Had A Party takes your party very seriously!
Our customer service hours are Monday through Friday, 7:30am-4:00 pm Central Time. If there is anything we can do to enhance your shopping experience, please contact us by e-mail at [email protected] or call (314) 431-5400 / 855-4SMARTY during business hours.
Please feel free to drop us a line to share your thoughts on the site. All comments are welcomed!
Need to make a return? Please click here for return information
How to check on an order:
Click on Your Account, located in the upper right hand corner of your screen. There you can view your orders, update your billing or shipping address, or change your password.
What shipping carriers are used?
Smarty ships most packages via Standard or Expedited shipping.
How are shipping charges calculated?
Shipping charges are based on the weight of your order, the shipping method selected and the distance traveled. If your order totals $285.00 or more, standard shipping for most items delivered within the 48 contiguous states is free.
When will my order arrive?
Smarty offers ground shipping and three expedited methods. See below for an expedited shipping delivery schedule.
Standard Shipping:
- For standard shipping, please allow 7 to 10 calendar days for delivery. If you need your order sooner, please choose one of the expedited options.
Expedited Shipping:
- Expedited orders are shipped the next business day AFTER an order is placed.
- Expect expedited shipments by the very end of the specified day.
- Urgent Priority Expedited shipping with morning delivery is available by phone only. Please inquire at (314) 431-5400 / 855-4SMARTY.
Shipping methods and arrival days for Expedited shipping:
| Orders | Two Business Days | Three Business Days | Four Business Days |
| Placed Saturday | Arrive Tue. Eve. | Arrive Wed. Eve. | Arrive Thu. Eve. |
| Placed Sunday | Arrive Tue. Eve. | Arrive Wed. Eve. | Arrive Thu. Eve. |
| Placed Monday | Arrive Wed. Eve. | Arrive Thurs. Eve. | Arrive Fri. Eve. |
| Placed Tuesday | Arrive Thurs. Eve. | Arrive Fri. Eve. | Arrive Mon. Eve. |
| Placed Wednesday | Arrive Fri. Eve. | Arrive Mon. Eve. | Arrive Tues. Eve. |
| Placed Thursday | Arrive Mon. Eve. | Arrive Tues. Eve. | Arrive Wed. Eve. |
| Placed Friday | Arrive Tues. Eve. | Arrive Wed. Eve. | Arrive Thurs. Eve. |
Orders to Alaska, Hawaii and rural domestic addresses require one additional business day for delivery.
Please note that FedEx does not guarantee against weather related delays. Make sure you give yourself an extra day to allow for weather issues.
What if an item is not in stock?
Smarty values the importance of your approaching event. We take extensive pains to ensure that all items featured on our site are in stock at all times and ready to ship. Occasionally, demand may exceed supply or a manufacturer delay may occur. In those situations, we make every effort to contact you via email or phone. Please make sure the contact information you provide is both accurate and the best way to reach you.
What if something is wrong with my order?
Smarty takes your party very seriously! As such, great effort is made to ensure your order is packed safely and accurately. If you feel there is a problem with the order you received, you must report it within 3 days of delivery. Please be sure to adhere to this reporting policy, as we unfortunately cannot investigate a delayed report. In case of damage, all merchandise, boxes and packaging materials must be preserved in their condition of arrival for proper inspection. Digital photos will be required to make a claim.
Can I return my items?
Please read our return policy.
Why do I have to provide my email address?
Your email address is necessary to identify you and communicate with you about the processing of your order.
Do you give out my email address to other companies?
No. We do not sell, rent or otherwise disclose your email address to any company. We may contact you with special offers and discounts. Of course, you may opt out of these promotional emails by updating your preferences within any promotional email you receive. For a complete overview of our privacy practices, please visit our privacy policy.
testimonials
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Love this company!! Excellent products quick receipt of product!!! Great customer service!!!
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“Never have a problem or complaint when ordering from Smarty had a Party. Quality and selection is superb.”
in Texas -
“The set is beautiful and the quality of plastic is excellent. I almost can't believe they are disposable.”
in Georgia -
“Everything I needed for my event was found on website which was super convenient.”
in North Carolina -
“I have recommended you to SO many friends! (All of whom are TOTALLY mad at me because they're hooked too!)”
in unknown -
“Everything is beautiful. Thanks for your help.”
in New York -
“Received my products in a timely manner. Very happy with my purchase.”
in California -
“One word - EASY!”
in Missouri -
“Excellent service and prompt delivery”
in Arizona -
“Loved all the items that I ordered. They are going to look great at my son's rehearsal dinner.”
in Virginia -
“I found exactly what I was looking for at a price I couldn't beat! Thank you!”
in Missouri -
“I ordered for my 50th birthday party and was greatly pleased with how elegant and realistic the dinnerware and cutler ...
in Florida -
“Always amazing because of your unique products!! <3 Smarty!”
in Illinois -
“Love shopping at Smarty had a Party, always find what I need.”
in unknown -
“It was fun and great”
in unknown -
“Very satisfied with my order!”
in Texas -
“I love smartyhadaparty items. Everytime I have an elegant celebration, I use items from this company. Everything is a ...
in South Carolina -
“Ordered many times from this site. Great products!”
in unknown -
“The selection was awesome, the prices were the best anywhere. I'm excited to see the product in person!”
in unknown -
“Used this site before, special occasion. Products were just right for our needs.”
in unknown -
"Well designed website. Easy to navigate"
in unknown -
“Could not ask for a better shopping experience when I need to prepare for an event, you always have the colors I need ...
in Kansas -
“Was out of stock, but I asked for a notification and they sent it as soon as the item was back in stock. Placed the o ...
in Mississippi -
“Great price for great products”
in South Carolina -
“Cant wait for my order to arrive! Best party supply site EVER”
in unknown -
“Love my product thanks”
in Florida -
“Great products for a party --thank you!”
in Massachusetts -
“Haven't had an event to order before,but recommended you to others who needed your supplies...they were very satisfie ...
in Pennsylvania -
“many options to choose from”
in unknown -
“Good quality napkins folded very nicely. Better quality paper makes the color look richer. You pay for what you get. ...
in unknown -
“superb!!!!”
in unknown -
“best price compared to amazon”
in unknown -
“Everything was good quality and got here quickly! My wedding will be beautiful.”
in Oregon -
“I really appreciate your response to the initial damaged package issue. Thank you for your prompt correction.”
in Florida -
“Great quality table linens for the price. Quick shipping is a bonus add.”
in Texas -
“Great products, fun descriptions!”
in Washington -
“I LOVE Smartys”
in Pennsylvania -
“thanks for a quality product”
in unknown -
“Always provide me with great service”
in Georgia -
“love your products...great selection...easy shopping”
in Ohio -
“Shopping on your site was very easy!”
in unknown -
“So glad to find the gold trim plates in dinner and salad packages. So look forward to receiving them for our 50th ann ...
in Missouri -
“Quality product”
in Florida -
“Love the website and the products and how quickly it all arrived. Can't wait to throw my dinner party”
in Michigan -
“Everything was perfect and came fast.”
in Nebraska -
“Beautiful elegant disposable dinnerware at reasonable prices.”
in Unknown -
“I am not a "newbie" to Smarty Had A Party. I always shop with them first. The quality of their products are excellent ...
in Illinois -
“Always great product & service!”
in Unknown -
“Excellent”
in Florida -
“I am a repeat customer and have never have had a problem with my orders. The quality has always been great for my pur ...
in Unknown
