FAQs
Customer Service
Smarty Had A Party takes your party very seriously!
Our customer service hours are Monday through Friday, 7:30am-4:00 pm Central Time. If there is anything we can do to enhance your shopping experience, please contact us by e-mail at [email protected] or call (314) 431-5400 / 855-4SMARTY during business hours.
Please feel free to drop us a line to share your thoughts on the site. All comments are welcomed!
Need to make a return? Please click here for return information
How to check on an order:
Click on Your Account, located in the upper right hand corner of your screen. There you can view your orders, update your billing or shipping address, or change your password.
What shipping carriers are used?
Smarty ships most packages via Standard or Expedited shipping.
How are shipping charges calculated?
Shipping charges are based on the weight of your order, the shipping method selected and the distance traveled. If your order totals $285.00 or more, standard shipping for most items delivered within the 48 contiguous states is free.
When will my order arrive?
Smarty offers ground shipping and three expedited methods. See below for an expedited shipping delivery schedule.
Standard Shipping:
- For standard shipping, please allow 7 to 10 calendar days for delivery. If you need your order sooner, please choose one of the expedited options.
Expedited Shipping:
- Expedited orders are shipped the next business day AFTER an order is placed.
- Expect expedited shipments by the very end of the specified day.
- Urgent Priority Expedited shipping with morning delivery is available by phone only. Please inquire at (314) 431-5400 / 855-4SMARTY.
Shipping methods and arrival days for Expedited shipping:
Orders | Two Business Days | Three Business Days | Four Business Days |
Placed Saturday | Arrive Tue. Eve. | Arrive Wed. Eve. | Arrive Thu. Eve. |
Placed Sunday | Arrive Tue. Eve. | Arrive Wed. Eve. | Arrive Thu. Eve. |
Placed Monday | Arrive Wed. Eve. | Arrive Thurs. Eve. | Arrive Fri. Eve. |
Placed Tuesday | Arrive Thurs. Eve. | Arrive Fri. Eve. | Arrive Mon. Eve. |
Placed Wednesday | Arrive Fri. Eve. | Arrive Mon. Eve. | Arrive Tues. Eve. |
Placed Thursday | Arrive Mon. Eve. | Arrive Tues. Eve. | Arrive Wed. Eve. |
Placed Friday | Arrive Tues. Eve. | Arrive Wed. Eve. | Arrive Thurs. Eve. |
Orders to Alaska, Hawaii and rural domestic addresses require one additional business day for delivery.
Please note that FedEx does not guarantee against weather related delays. Make sure you give yourself an extra day to allow for weather issues.
What if an item is not in stock?
Smarty values the importance of your approaching event. We take extensive pains to ensure that all items featured on our site are in stock at all times and ready to ship. Occasionally, demand may exceed supply or a manufacturer delay may occur. In those situations, we make every effort to contact you via email or phone. Please make sure the contact information you provide is both accurate and the best way to reach you.
What if something is wrong with my order?
Smarty takes your party very seriously! As such, great effort is made to ensure your order is packed safely and accurately. If you feel there is a problem with the order you received, you must report it within 3 days of delivery. Please be sure to adhere to this reporting policy, as we unfortunately cannot investigate a delayed report. In case of damage, all merchandise, boxes and packaging materials must be preserved in their condition of arrival for proper inspection. Digital photos will be required to make a claim.
Can I return my items?
Please read our return policy.
Why do I have to provide my email address?
Your email address is necessary to identify you and communicate with you about the processing of your order.
Do you give out my email address to other companies?
No. We do not sell, rent or otherwise disclose your email address to any company. We may contact you with special offers and discounts. Of course, you may opt out of these promotional emails by updating your preferences within any promotional email you receive. For a complete overview of our privacy practices, please visit our privacy policy.
testimonials
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“Good prices, easy to navigate website”
Floridain -
“Ordered all of the plates, cups, napkins, silverware for my wedding. They have a great selection of color and styles ...
CAin -
Great company to work with.
FL, United Statesin -
Thank you
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disappointed in the plate i wanted, but its ok. i shopped here before and never disappointed, so am good
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Love this store!
NC, United Statesin -
AWESOME EASY FUN(NY) EXPERIENCE!
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I love your products, that's why I'm ordering from you again.
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Great Job!!
TN, United Statesin -
I loved them!
TX, United Statesin -
I love the products and delivery was speedy. I plan on many more orders.
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Great
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Always good!
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Order was in time for my party. Overall quality of most products was great except for the gold plastic silverware...it s ...
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Shopping experience was good but many things on back order!
PA, United Statesin -
Love your online store. Easy, easy, easy and so many beautiful things.
TX, United Statesin -
Every year I rely on Smarty Had a Party, for quick and easy holiday party preparation.
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Love your website! Wish you had some disposable 8 oz cream color dessert dishes.
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Love the pricing and the ease of using your website...this is my second party using Smarty products and I will continue ...
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It was good
NC, United Statesin -
love the stuff, love the prices
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Everything was easy and great BUT when the package arrived and I opened the box there were many of my cute square glasse ...
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Shopping was quick and easy. Thank you
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We used Smarty for our daughters wedding 8 months ago. A sit down dinner for over 400. The order arrived exactly as orde ...
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Excited to decorate!
AZ, United Statesin -
This is my I to place for party supplies.
KY, United Statesin -
I couldn't find the cut off time for ordering and it was time sensitive so I ended u having to buy something locally and ...
FL, United Statesin -
excellent and fun!!
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loved all of the products, many choices to choose from!!
KY, United Statesin -
I love smarty had a party!
NC, United Statesin -
Look forward to shopping with you every year
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Ordered items seem to be of good quality and arrived within a reasonable amount of time. Hopefully they hold up well
WV, United Statesin -
Fine.
NY, United Statesin -
Satisfied customer
NC, United Statesin -
Fast, friendly and great delivery service.
FL, United Statesin -
easy
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Easy
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very good!
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Great Company!
VA, United Statesin -
So far I have been very pleased with items I have purchased in the past. Unfortunately, I need to return this order beca ...
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These products are exactly what the Bride wanted for her home wedding! Everything is perfect!
AR, United Statesin -
As a person who is not very computer oriented, ordering was very easy, the merchandise was more than I expected, prices ...
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Easy to order. Great shopper experience.
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Love your website - makes shopping easy and fun.
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Sorry that you are out of the silver cocktail napkins!
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thanks for everyting
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Everything was easy to shop for great prices and fast delivery...
TX, United Statesin -
God bless you all!
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Experience was great. Will be buying more soon.
NY, United Statesin -
Love the product will send pics once we have the event. Smarty was the only one to have mint plates. Love them
FL, United Statesin