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returns
Got returns? Get 4 months!
Return Policy:
Smarty:tm: wants you to be happy, whether you’re placing an order, or making a return. For returns, please follow these instructions:
- Returns must be received within 90 days of delivery to be eligible for refund.
- Returns require a Return Merchandise Authorization (RMA) number, available here
- RA numbers are valid for 2 weeks only.
- Only unopened merchandise will be accepted
- Make sure to package your returns very carefully.
- Those received damaged will not receive a refund (when refunds are denied, this is usually the reason).
- Your RMA number must be prominently displayed on outside of box or no refund can be made.
- Please print copy of RMA and enclose with return.
To request an RMA number, please click here.
Refunds:
- We will refund your credit card within 14 days of receiving your undamaged return. Please remember that, depending on your issuing bank, it may take up to an additional 30 day for that refund to appear on your account.
- Shipping charges are not refundable.
- Return shipping fees are customer’s responsibility.
Exchanges:
- We cannot provide exchange transactions; replacements must be ordered separately.
testimonials
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Love this company!! Excellent products quick receipt of product!!! Great customer service!!!
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“Never have a problem or complaint when ordering from Smarty had a Party. Quality and selection is superb.”
in Texas -
“The set is beautiful and the quality of plastic is excellent. I almost can't believe they are disposable.”
in Georgia -
“Everything I needed for my event was found on website which was super convenient.”
in North Carolina -
“I have recommended you to SO many friends! (All of whom are TOTALLY mad at me because they're hooked too!)”
in unknown -
“Everything is beautiful. Thanks for your help.”
in New York -
“Received my products in a timely manner. Very happy with my purchase.”
in California -
“One word - EASY!”
in Missouri -
“Excellent service and prompt delivery”
in Arizona -
“Loved all the items that I ordered. They are going to look great at my son's rehearsal dinner.”
in Virginia -
“I found exactly what I was looking for at a price I couldn't beat! Thank you!”
in Missouri -
“I ordered for my 50th birthday party and was greatly pleased with how elegant and realistic the dinnerware and cutler ...
in Florida -
“Always amazing because of your unique products!! <3 Smarty!”
in Illinois -
“Love shopping at Smarty had a Party, always find what I need.”
in unknown -
“It was fun and great”
in unknown -
“Very satisfied with my order!”
in Texas -
“I love smartyhadaparty items. Everytime I have an elegant celebration, I use items from this company. Everything is a ...
in South Carolina -
“Ordered many times from this site. Great products!”
in unknown -
“The selection was awesome, the prices were the best anywhere. I'm excited to see the product in person!”
in unknown -
“Used this site before, special occasion. Products were just right for our needs.”
in unknown -
"Well designed website. Easy to navigate"
in unknown -
“Could not ask for a better shopping experience when I need to prepare for an event, you always have the colors I need ...
in Kansas -
“Was out of stock, but I asked for a notification and they sent it as soon as the item was back in stock. Placed the o ...
in Mississippi -
“Great price for great products”
in South Carolina -
“Cant wait for my order to arrive! Best party supply site EVER”
in unknown -
“Love my product thanks”
in Florida -
“Great products for a party --thank you!”
in Massachusetts -
“Haven't had an event to order before,but recommended you to others who needed your supplies...they were very satisfie ...
in Pennsylvania -
“many options to choose from”
in unknown -
“Good quality napkins folded very nicely. Better quality paper makes the color look richer. You pay for what you get. ...
in unknown -
“superb!!!!”
in unknown -
“best price compared to amazon”
in unknown -
“Everything was good quality and got here quickly! My wedding will be beautiful.”
in Oregon -
“I really appreciate your response to the initial damaged package issue. Thank you for your prompt correction.”
in Florida -
“Great quality table linens for the price. Quick shipping is a bonus add.”
in Texas -
“Great products, fun descriptions!”
in Washington -
“I LOVE Smartys”
in Pennsylvania -
“thanks for a quality product”
in unknown -
“Always provide me with great service”
in Georgia -
“love your products...great selection...easy shopping”
in Ohio -
“Shopping on your site was very easy!”
in unknown -
“So glad to find the gold trim plates in dinner and salad packages. So look forward to receiving them for our 50th ann ...
in Missouri -
“Quality product”
in Florida -
“Love the website and the products and how quickly it all arrived. Can't wait to throw my dinner party”
in Michigan -
“Everything was perfect and came fast.”
in Nebraska -
“Beautiful elegant disposable dinnerware at reasonable prices.”
in Unknown -
“I am not a "newbie" to Smarty Had A Party. I always shop with them first. The quality of their products are excellent ...
in Illinois -
“Always great product & service!”
in Unknown -
“Excellent”
in Florida -
“I am a repeat customer and have never have had a problem with my orders. The quality has always been great for my pur ...
in Unknown
